We hope you are happy with your order. However, we understand that there might be reasons for you to be in need of returning a particular item. If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not, subject to the following conditions.
You can return a product for up to 14 days from the date you purchased it.
Items purchased on Sale must be returned within 7 days.
Any product you return must be in the same condition you received it and in the original packaging.
Second hand clothes and self-assembly furniture if assembly is part or fully completed cannot be returned, exchanged or refunded.
Contact us by email on firstname.lastname@example.org to notify us that you want to return an item, and whether you would like a refund or an exchange. If you would like an exchange, please inform us of the replacement items that are required.
You are responsible for cost and risk of loss or damage when returning goods. You can post your item or contact us to arrange a suitable time for you to return it to Lela Land’s premises in Zabbar.
Once your return item is received and inspected, we will notify you by email of the approval or rejection of your refund or exchange. We will refund you as quickly as possible and always within 14 days after we receive your return. The refund will be made to the same account from which the original payment was made. In case of an exchange, we will notify you of whether your chosen replacement item is in stock.
Delivery charges are non-refundable and the delivery cost will be deducted from your refund, including delivery costs not charged in case you benefitted from a free delivery offer.